2008–2025 model years
HIGHEST COMPLAINT YEAR
2021
2,866 complaints
Total Complaints
16,182
Models Covered
7
Years Covered
2008–2025
High‑Risk Categories
Forward Collision Avoidance
Unknown or Other
Electrical System
This period covers the launch and initial production of the Model S and X. Complaints were concentrated on fundamental hardware and build quality issues, most notably failures of the Media Control Unit (MCU) touchscreen and problems with suspension components like control arms. TSBs from this period often address these core electrical and mechanical systems.
With the introduction of the Model 3 and Y, complaint volumes surged. The primary focus of consumer complaints shifted dramatically to software and driver-assistance systems. Issues described as 'phantom braking' became the single largest category, linked to Forward Collision Avoidance and Adaptive Cruise Control. While many TSBs were issued, they disproportionately covered 'EQUIPMENT' rather than addressing these complex software-related complaints.
This ongoing era is characterized by issues related to significant design changes and new vehicle launches. Complaints about the steering yoke and button-based controls (horn, turn signals) on refreshed Model S/X and new Model 3s are prominent. The Cybertruck's launch introduced early build quality complaints related to body panels, wipers, and electrical harnesses.
Tesla's first mass-market vehicle accounts for the highest number of complaints (6,359). The overwhelming majority relate to Forward Collision Avoidance system, manifesting as 'phantom braking' where the vehicle brakes unexpectedly. Despite this, there is a notable lack of specific TSBs addressing this software-driven issue directly. Other significant complaints involve the safety restraint system and suspension.
The Model S shows a clear evolution of issues. Early models (2012-2017) were plagued by high-profile hardware failures, primarily the 'ELECTRICAL SYSTEM' (specifically the MCU touchscreen) and 'SUSPENSION' components. Tesla did issue TSBs for these problems, such as one for MCU memory wear. More recent complaints focus on the controversial steering yoke and button controls.
Following a similar pattern to the Model 3, the Model Y's reliability profile is dominated by complaints about 'phantom braking' tied to its Forward Collision Avoidance and Adaptive Cruise Control features. The Cybertruck's launch introduced early build quality complaints related to body panels, wipers, and electrical harnesses, with TSBs beginning to address these specific new model issues.